These are challenging times for several companies in India. Rising client expectations, shifting policies on outsourcing, shrinking profit margins, evolving technology platforms and high rates of employee attrition are only some of the realities they face today. To meet these challenges, company leaders need to be strong in three key areas: Performance, Motivation and Relationships. They should recognize what needs to happen, know how to make it happen quickly and effectively, be motivated to tackle with optimism the biggest challenges head-on and build strong relationships with their clients, peers and team members.
To do these things well so they can achieve tangible results, the company’s leaders should learn to consciously adapt their behaviour to their circumstances. The foundation for this learning is the ability to manage one’s emotions and the emotions of others. This ability, also called Emotional Competence, is considered today an essential leadership competence.
The realization that the primary ingredients of adaptation or change within oneself revolve around emotions may not always happen. Some of these emotions are aversion to change and making mistakes, fear of failure, performance anxiety, frustration and resentment. The ability to deal effectively with these emotions elevates the leader to higher cognitive levels of problem solving, allowing his/her wisdom to surface. A lack of this competence will result in ‘knee-jerk’ reactions, leading to multiple undesirable consequences: clients are impacted directly, the image of the organization suffers and working relationships between managers and their colleagues can get frozen into troubled patterns and deteriorate.